FIU Libraries: LibGuide Sustainability &amp; Troubleshooting: Reporting LibGuide Issues

LibGuide Issue Workflows: Report It, Assign It, & Tag It

Initiated by You

LibGuides tag

sample ticket

Create a ticket for the LibAnswers Dashboard
- LibAnswers > "Tickets & FAQs" > "Create a Ticket or FAQ"
Are you in Primo VE / Alma?
1. In the catalog or article record
2. Scroll to "Links"
3. Choose "Report a problem with this record"
Are you sending an email about an issue or answering an email about an issue?
- Create a ticket when sending an email to the libchat listserv, eResources, Access Services, RefTech, or Dept Head
- Or if responding to an issue from a student, staff, alumni, or faculty
  - In the email, cc "asklib@flu.libanswers.com" to create a ticket

Floor		Resources
One		Center for Academic Success: University Learning/Testing Center Electronic Classroom Broadcast Video Productions Resource for Education Technology UTS - Media Equipment Services Distance Learning Electronic Classroom Instructional Photography & Graphics
Two		Information & Research Services Curriculum & Juvenile Collection LACiC - Latin American and Caribbean Center Government Documents GIS-RS Center & Teaching Lab Maps & Imagery User Statistics
Three		Periodicals & Newspapers Laptop Lounge Honors College Student Resource Center College of Medicine Library Copiers Systems
Four		College of Medicine Special Collections & Archivese Academic Space Management School of Social Work Study Area
Five		Audiovisual Collection Diaz Ayala Collection Architecture and Fine Arts (General Collection and Periodical Section N) Music (General Collection and Periodical Section M) Music Listening Room Music CAI Center Spanish Resource Center Group Study Rooms
Six		Quiet Study Space Group Study Rooms General Collection HJ-L & P-Z Oversized Books
Seven		General Collection A-HG Quiet Study Floor Group Study Rooms
Eight		Library Administration Collection Management Digital Collections Center

Floor		Resources
One		Circulation Course Reserves Intercampus/Interlibrary Loan Information and Research Services Center for Excellence in Writing Communication Arts Studio Computer Labs/Copiers
Two		Microforms Periodicals Juvenile Collection Oversize Collection Video Collection Government Documents Reference Workroom Reference Collection Copiers
Three		General Collection, A-Z Library Administration