FIU Libraries: LibAnswers, LibChat, Chatbot, + RefAnalytics: Getting Started

Getting Started

Prep by reading through the chat transactions
1. https://libanswers.fiu.edu/admin/chatbrowse?m=view_transcripts
Read through the “elements of a good chat”
1. https://library.fiu.edu/springshare/chatbestpractices
Read virtual reference recommendations
1. https://library.fiu.edu/springshare/virtualreferenceinterview
Read through the system canned messages below
Shadow chat shifts on Zoom

The best way to learn how to chat is to read the transcripts.

To view the transcripts:

LibAnswers > LibChat > Transcripts

Use the top filters to view chats from a certain time period or chatter

Click the eye icon to view the transcript

Once in transcript view, use "previous" & "next" to scroll through.

Springshare Training Calendar
Find upcoming & prerecorded training on all their products
Springshare: A-Z List of Videos
Learn more about Springy Products with our training videos.

Bookmark URL: https://fiu.libapps.com/
LibApps Dashboard
1. My Account
2. Help
3. My LibApps
LibAnswers
1. Dashboard
2. RefAnalytics
3. Your email at the top right
  1. Settings & Preferences
4. Announcements
5. LibChat Team Teams: Help!
6. Open Tickets
7. LibChat
  1. Connecting
  2. Transcripts
  3. Personal Canned Messages
    1. Your contact Info
8. Chat Interface
  1. Dashboard
  2. Settings
  3. Operators
  4. Internal Chat
  5. Tickets
  6. Patron Chats
  7. Claiming a Chat
  8. Transfers
  9. Messages
  10. Patron Info
  11. Attach Files
  12. RefAnalytics
9. Chat Basics
  1. Elements of a Good Chat

Creative Commons: FIU Libraries

This LibGuide is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. If you would like to reuse any part of this LibGuide for noncommercial purposes, please credit the FIU Libraries or the original content creator as noted, and include a link to the source. FIU Libraries

CC: Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License You are free to: Share — copy and redistribute the material in any medium or format. Adapt — remix, transform, and build upon the material.

Floor		Resources
One		Center for Academic Success: University Learning/Testing Center Electronic Classroom Broadcast Video Productions Resource for Education Technology UTS - Media Equipment Services Distance Learning Electronic Classroom Instructional Photography & Graphics
Two		Information & Research Services Curriculum & Juvenile Collection LACiC - Latin American and Caribbean Center Government Documents GIS-RS Center & Teaching Lab Maps & Imagery User Statistics
Three		Periodicals & Newspapers Laptop Lounge Honors College Student Resource Center College of Medicine Library Copiers Systems
Four		College of Medicine Special Collections & Archivese Academic Space Management School of Social Work Study Area
Five		Audiovisual Collection Diaz Ayala Collection Architecture and Fine Arts (General Collection and Periodical Section N) Music (General Collection and Periodical Section M) Music Listening Room Music CAI Center Spanish Resource Center Group Study Rooms
Six		Quiet Study Space Group Study Rooms General Collection HJ-L & P-Z Oversized Books
Seven		General Collection A-HG Quiet Study Floor Group Study Rooms
Eight		Library Administration Collection Management Digital Collections Center

Floor		Resources
One		Circulation Course Reserves Intercampus/Interlibrary Loan Information and Research Services Center for Excellence in Writing Communication Arts Studio Computer Labs/Copiers
Two		Microforms Periodicals Juvenile Collection Oversize Collection Video Collection Government Documents Reference Workroom Reference Collection Copiers
Three		General Collection, A-Z Library Administration

LibAnswers, LibChat, Chatbot, + RefAnalytics

Missed Shifts

The Departmental Standard for Missed Chat Shifts/ No Shows

Getting Started

The best way to learn how to chat is to read the transcripts.

Creative Commons: FIU Libraries

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