FIU Libraries: Help? Troubleshooting for Users: Help?

Welcome to the FIU Canvas Help Center
FIU’s source for Canvas information. New to Canvas? Looking to get the most out of Canvas? Want to see what’s new? Choose “Instructors” or “Students” to access resources related to FIU’s Learning Management System (LMS), Canvas.
FIU Account Information
FIU accounts provide a single sign-on solution that grants you access to a multitude of computing resources and technology based services. Most regularly visited FIU web page sign-on (like PantherMail, FIUmail, FIU’s wireless networks, FIU Online, etc.) are linked with the same username and password. This solution provides a centralized method for changing passwords, requesting accounts, and managing access to many of the IT-managed systems.
FIU IT: Browse Knowledge
Find self help resources to troubleshoot any of your concerns.
Get Help from FIU IT
Is something broken? Get live help by chat or phone
Software Resources - FIU
The following free programs are recommended for use with the LMS and/or viewing and creating files related to some online courses.

Videos

Kanopy Films Help
Get help with technical matters such as embedding, off campus access, & playback issues.
Library Hacks: EZproxy URL Generator
Use the EZproxy URL Link Generator to view a specific resource or URL while off-campus.
Simply paste the document URL into the box below and click "create." This will add the correct prefix to your URL and lead you to the Off-Campus Access page. Once you have connected from off-campus you will be taken to the article--it's just that easy.
Films on Demand: Support
Find troubleshooting for FoD accounts, streaming, embedding, playback, and playlists.
Alexander Street Press: Help
Find out known issues on the platform, troubleshoot playback, and find search tips for ASP (Academic Video Online & Filmmakers Library Online)

Floor	Resources Available	Floor	Resources Available
One	Center for Academic Success: University Learning / Testing Center Center of Excellence in Writing Electronic Classroom Broadcast Video Productions Resource Center for Education Technology UTS - Media Equipment Services Distance Learning Electronic Classroom Instructional Photography & Graphics	Two	Information & Research Services Rabbi Herbert Baumgard Learning Hub Curriculum & Juvenile Collection Graphic Novels LACiC - Latin American and Caribbean Center Government Documents GIS-RS Center & Teaching Lab Maps & Imagery User Statistics
Three	Periodicals & Newspapers Honors College Student Resource Center College of Medicine Library Copiers Systems	Four	College of Medicine Special Collections & Archives Academic Space Management Study Area
Five	Audiovisual Collection Diaz Ayala Collection Architecture and Fine Arts (General Collection and Periodical Section N) Music (General Collection and Periodical Section M) Music Listening Room Music CAI Center Spanish Resource Center Group Study Rooms	Six	Quiet Study Space Group Study Rooms General Collection HJ-L & P-Z Oversized Books
Seven	General Collection A-HG Quiet Study Floor Group Study Rooms	Eight	Library Administration Collection Management Digital Collections Center

Floor	Resources Available
One	Circulation Reserves Intercampus / Interlibrary Loan Information and Research Services GIS Center Cataloging New Materials Shelf Reference Desk Copiers Starbuck's Coffee
Two	ASK! Center (student learning and support zone for writing, grammar, languages, study-skills, library and database research, and academic technology use.) Center of Excellence in Writing Microforms Periodicals Juvenile Collection Oversize Collection Video Collection Government Documents Graphic Novels Young Adult Serials Acquisitions Reference Collection Copiers
Three	General Collection A-Z Library Administration