Florida International University Libraries Student User Survey 2001

Green Library

Table interpretation:

The essence of each 2001 Student User Survey question is stated in the top row of each table. “Valid” refers to recognized responses. Those responses are listed just to the left of the valid cell. “Missing” refers to unrecognizable responses to the question asked or those responses not chosen from the preformatted available responses. “Total” is the summed amount of submitted responses, either valid or overall responses. “Frequency” is the count of responses and “Percent” is that count divided by the overall total. “Valid Percent” is the recognized count of responses (which excludes those that are “missing”) divided by the total count of recognized responses. “Cumulative Percent” is the summed amount of each recognized response previously listed in the table.

Questions #4 and #23 were open-ended questions: respondents could not choose “Valid” responses to these questions. Instead, the actual responses to these open-ended questions were organized, based on the similarity of submitted comments, and placed into the categories presented. The actual comments are listed in the appendix of this report along with notes on how they were categories.

Each bar chart displays the “Valid Percent” values listed in the preceding table, the 2001 Student User Survey question, the question number, and the recognized responses to that question. Charts concerning Questions #4 and #23 do not list the recognized responses, but instead, a number corresponding to the response category. These numbers and the response category are listed in the table above each chart.

q1 How often do you come into the library?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	daily	440	50.8	51.0	51.0
	weekly	335	38.7	38.9	89.9
	once a week or less	87	10.0	10.1	100.0
	Total	862	99.5	100.0
Missing	9.00	4	0.5
Total		866	100.0

q2 How often do you access the library from home or office?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	daily	130	15.0	15.3	15.3
	weekly	279	32.2	32.7	48.0
	once a week or less	443	51.2	52.0	100.0
	Total	852	99.5	100.0
Missing	9.00	14	1.6
Total		866	100.0

q3 Are the library hours adequate for your needs?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	yes	675	77.9	78.1	78.1
	no	189	21.8	21.9	100.0
	Total	864	99.7	100.0
Missing	9.00	2	0.2
Total		866	100.0

q4 How would you like the hours changed?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	4 open 24 hours	22	12.1	13.9	13.9
	2 close later	38	20.9	24.1	38.0
	11 open 24 hours, finals	8	4.4	5.1	43.1
	7 increase weekday hours	0	0.0	0.0	43.1
	5 increase weekend hours	40	22.0	25.3	68.4
	10 increase hours, Sundays	13	7.1	8.2	76.6
	1 increase Saturday hours	22	12.1	13.9	90.5
	8 open earlier	9	4.9	5.7	96.2
	3 increase Summer hours	1	0.5	0.6	96.8
	9 increase hours, finals	1	0.5	0.6	97.4
	12 close later, mid-term	1	0.5	0.6	98.0
	13 increase non-semester hours	2	1.1	1.3	99.3
	6 increase Holiday hours	1	0.5	0.6	100.0
	Total	158	86.8	100.0
non-categorized responses	?	24	13.2
Total		182	100.0

q5 How often do you find the materials or information you need in the library?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	almost always	279	32.2	32.4	32.4
	most of the time	438	50.6	50.8	83.2
	some of the time	119	13.7	13.8	97.0
	Never	26	3.0	3.0	100.0
	Total	862	99.5	100.0
Missing	9.00	4	0.5
Total		866	866

q6 When communicating with a library staff member, most of the time I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very satisfied	556	25.4	25.9	25.9
	satisfied	31	64.2	65.3	91.2
	dissatisfied	6	3.6	3.6	94.8
	very dissatisfied	38	0.7	0.7	95.5
	never used	851	4.4	4.5	100.0
	Total	15	98.3	100.0
Missing	9.00	556	1.7
Total		866	100.0

q7 When last I used Intercampus Loan, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very satisfied	114	13.2	13.9	13.9
	satisfied	175	20.2	21.3	35.2
	dissatisfied	25	2.9	3.0	38.2
	very dissatisfied	9	1.0	1.1	39.3
	never used	497	57.4	60.6	100.0
	Total	820	98.3	100.0
Missing	9.00	46	5.3
Total		866	100.0

q8 When last I used Interlibrary Loan, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very satisfied	114	13.2	14.0	14.0
	Satisfied	176	20.3	21.5	35.5
	dissatisfied	24	2.8	2.9	38.4
	Very dissatisfied	11	1.3	1.3	39.7
	never used	492	56.8	60.2	100.0
	Total	817	94.4	100.0
Missing	9.00	49	5.7
Total		866	100.0

q9 When last I used Course Reserves, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very satisfied	196	22.6	23.7	23.7
	satisfied	302	34.9	36.6	60.3
	dissatisfied	43	5.0	5.2	65.5
	very dissatisfied	10	1.2	1.2	66.7
	never used	275	31.8	33.3	100.0
	Total	826	95.4	100.0
Missing	9.00	40	4.6
Total		866	100.0

q10 When last I used Audio-Visual Materials, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very satisfied	147	17.0	18.0	18.0
	satisfied	255	29.4	31.2	49.2
	dissatisfied	29	3.3	3.5	52.7
	Very dissatisfied	9	1.0	1.1	53.8
	never used	378	43.6	46.2	100.0
	Total	818	94.5	100.0
Missing	9.00	48	5.5
Total		866	100.0