Florida International University Libraries Student User Survey 2001

Biscayne Bay Campus Library

Table interpretation:

The essence of each 2001 Student User Survey question is stated in the top row of each table. “Valid” refers to recognized responses. Those responses are listed just to the left of the valid cell. “Missing” refers to unrecognizable responses to the question asked or those responses not chosen from the preformatted available responses. “Total” is the summed amount of submitted responses, either valid or overall responses. “Frequency” is the count of responses and “Percent” is that count divided by the overall total. “Valid Percent” is the recognized count of responses (which excludes those that are “missing”) divided by the total count of recognized responses. “Cumulative Percent” is the summed amount of each recognized response previously listed in the table.

Questions #4 and #23 were open-ended questions: respondents could not choose “Valid” responses to these questions. Instead, the actual responses to these open-ended questions were organized, based on the similarity of submitted comments, and placed into the categories presented. The actual comments are listed in the appendix of this report along with notes on how they were categories.

Each bar chart displays the “Valid Percent” values listed in the preceding table, the 2001 Student User Survey question, the question number, and the recognized responses to that question. Charts concerning questions #4 and #23 do not list the recognized responses, but instead, a number corresponding to the response category. These numbers and the response category are listed in the table above each chart.

q1 How often do you come into the library?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	daily	176	42.4	42.7	42.7
	weekly	195	47.0	47.3	90.0
	once a week or less	41	9.9	10.0	100.0
	Total	412	99.3	100.0
Missing	9.00	3	0.7
Total		415	100.0

q2 How often do you access the library from home or office?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	daily	43	10.4	10.7	10.7
	weekly	122	29.5	30.4	41.1
	once a week or less	236	57.0	58.9	100.0
	Total	401	96.9	100.0
Missing	9.00	13	3.1
Total		414	100.0

q3 Are the library hours adequate for your needs?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	yes	323	78.0	80.3	80.3
	no	79	19.1	19.7	100.0
	Total	402	97.1	100.0
Missing	9.00	12	2.9
Total		414	100.0

q4 How would you like the hours changed?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	4 open 24 hours	9	10.3	10.3	10.3
	2 close later	12	13.8	13.8	24.1
	11 open 24 hours, finals	2	2.3	2.3	26.4
	7 increase weekday hours	1	1.1	1.1	27.5
	5 increase weekend hours	26	29.9	29.9	57.4
	10 increase hours, Sundays	14	16.1	16.1	73.5
	1 increase Saturday hours	10	11.5	11.5	85.0
	8 open earlier	8	9.2	9.2	94.2
	3 increase Summer hours	3	3.4	3.4	97.6
	9 increase hours, finals	0	0.0	0.0	97.6
	12 close later, mid-term	2	2.3	2.3	99.9
	13 increase non-semester hours	0	0.0	0.0	99.9
	6 increase Holiday hours	0	0.0	0.0	100.0
	Total	87	100.0	100.0
non-categorized responses	?	0	0
Total		87	100.0

q5 How often do you find the materials or information you need in the library?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	almost always	97	23.4	23.8	23.8
	most of the time	218	52.7	53.6	77.4
	some of the time	91	22.0	22.4	99.8
	Never	1	0.2	0.2	100.0
	Total	407	98.3	100.0
Missing	9.00	7	1.7
Total		414	100.0

q6 When communicating with a library staff member, most of the time I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very satisfied	145	35.0	35.4	35.4
	satisfied	227	54.8	55.4	90.8
	dissatisfied	20	4.8	4.9	95.7
	very dissatisfied	6	1.4	1.5	97.2
	never used	12	2.9	2.9	100.0
	Total	410	98.9	100.0
Missing	9.00	4	1.0
Total		414	100.0

q7 When last I used Intercampus Loan, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very satisfied	54	13.0	13.7	13.7
	satisfied	93	22.5	23.6	37.7
	dissatisfied	16	3.9	4.0	41.3
	very dissatisfied	7	1.7	1.8	43.1
	never used	224	54.1	56.9	100.0
	Total	394	95.2	100.0
Missing	9.00	20	4.8
Total		414	100.0

q8 When last I used Interlibrary Loan, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very satisfied	44	10.6	11.5	11.5
	Satisfied	87	21.0	22.7	34.2
	dissatisfied	13	3.1	3.4	37.6
	Very dissatisfied	8	1.9	2.1	39.7
	never used	231	55.8	60.3	100.0
	Total	383	92.4	100.0
Missing	9.00	31	7.5
Total		414	100.0

q9 When last I used Course Reserves, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	very satisfied	81	19.6	21.0	21.0
	satisfied	149	36.0	38.6	59.6
	dissatisfied	21	5.1	5.4	65
	very dissatisfied	10	2.4	2.6	67.6
	never used	125	30.2	32.4	100.0
	Total	386	93.2	100.0
Missing	9.00	28	6.8
Total		414	100.0

q10 When last I used Audio-Visual Materials, I was:
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very satisfied	63	15.2	16.2	16.2
	satisfied	106	25.6	27.3	43.5
	dissatisfied	20	4.8	5.2