UNIVERSITY PARK LIBRARY STUDENT SURVEY REPORT

THE SAMPLE
The sample of the population of patrons is based on 1015 respondents who completed and returned the questionnaires. Of the valid responses, 84 percent were undergraduate students, 13 percent were students pursuing a Masters degree, 2 percent were Ph.D. students and one percent were high school students, faculty or other patrons.

LIBRARY USEAGE
46 percent of persons surveyed reported visiting the library daily. 40 percent answered that they used the library weekly while 14 percent used it monthly.

78 percent of patrons surveyed at the University Park Library answered that they never visit the North Campus Library. 15 percent answered they visit the North Campus Library monthly, 6 percent weekly and one percent visit daily.

The majority of patrons surveyed reported that they use the library only during the weekdays. Of that 72 percent, 42 percent use the library only before 5pm. On weekend days the library is of use to another 6 (check this in the variable labels) percent of those surveyed and an additional 5 percent use the library all days of the week. 13 percent of the student sample use the library during "off hours", during weekday evenings and weekends. When asked if the library hours were adequate for the needs of the patron, 80 percent answered yes.

MATERIALS LOCATED
15 percent of respondents "always" found library the needed materials. The majority of patrons, 56 percent, answered that they "almost always" found the library material the sought. 28 percent reported finding sought materials "some of the time" and one percent "never" found needed materials.

STAFF SATISFACTION
Patrons were asked to rate how often staff seemed approachable. 40 percent answered "always" and 41 percent answered staff "frequently" seemed approachable. 17 percent answered staff was approachable "occasionally" and three percent answered staff was "rarely" approachable.

Bulk opinion drops a bit as patrons are asked "Do you find the staff knowledgeable?" 30 percent answered "always", 50 percent answered "frequently", 17 percent answered "occasionally and 3 percent answered "rarely" concerning how often patrons find the staff knowledgeable. As a footnote to a comparison between these questions, slightly more respondents did not answer the question concerning the staff's appearance to be well informed.

INFORMATION DESK
34 percent of patrons rated the Information Desk assistance "very helpful". 40 percent rated the assistance "helpful" and another 11 percent responded the assistance was "somewhat helpful". One percent answered that they had found the assistance "not helpful" and 13 percent had never used the Information Desk assistance.

CIRCULATION/RESERVE DESK ASSISTANCE
Circulation/Reserve Desk assistance was rated as "very helpful" by 35 percent of respondents, "helpful" by 40 percent, "somewhat helpful" by 13 percent and "not helpful" by two percent of patrons. Ten percent of respondents had "never used" the Circulation/Reserve Desk assistance.

REFERENCE DESK ASSISTANCE
Reference Desk assistance was found to be "very helpful" to 36 percent of respondents and "helpful" to 37 percent. 11 percent found the Reference desk assistance "somewhat helpful" and two percent found it "not helpful". Thirteen percent had "never used" the reference desk.

GOVERNMENT DOCUMENTS ASSISTANCE
The assistance at the Government Documents desk was found to be "very helpful" to 13 percent, "helpful" to 20 percent and "somewhat helpful" to another 9 percent of respondents. Two percent of respondents found the desk assistance "not helpful" and 55 percent had "never used" the government documents desk assistance.

INTERLIBRARY LOAN SERVICES
Interlibrary loan services were "very helpful" and "helpful" to 17 and 20 percent of patrons, "somewhat helpful" to 9 percent, "not helpful" to 3 percent and "never used" to another 52 percent of respondents.

INTERCAMPUS LOAN SERVICES
Intercampus loan services were "very helpful" to 16 percent, "helpful" to 20 percent, "somewhat helpful" to 7 percent and "not helpful" to 2 percent of respondents. Fifty four percent of respondents had never used Intercampus Loan Services.

ELECTRONIC RESEARCH CENTER
The Electronic Research Center was found "very helpful" according to 31 percent of respondents, "helpful" for another 30 percent, "somewhat helpful" for 9 percent, and "not helpful" to two percent of respondents. Twenty eight percent of the surveyed patrons had never used the Electronic Research Center.

PERIODICALS DESK ASSISTANCE
The desk assistance in periodicals was rated as "very helpful" and "helpful" by 20 and 29 percent of the respondents. Another 10 percent found the assistance "somewhat helpful". Three percent found the assistance "not helpful" and 38 percent never used the assistance.

AUDIO/VIDEO EPUIPMENT ASSISTANCE
21 percent and 22 percent of participants in the survey found the Audio/Visual assistance "very helpful" and "helpful". 9 percent found it "somewhat helpful", 2 percent did not find the assistance helpful and 46percent had not used Audio/Visual assistance.

LIBRARY INSTRUCTION CLASSES
19 percent found the instruction classes "very helpful". Another 19 percent found assistance "helpful" and 9 percent found it "somewhat helpful". 2 percent did not find the instruction classes helpful and the majority of respondents, 52 percent, had "never used" or not taken the classes.

LIBRARY MATERIALS SPECIFIC TO MAJOR DISCIPLINE
Respectively, 22 percent, 30 percent, and 19 percent of respondents rated library materials in their major "very helpful", "helpful" and "somewhat helpful". 4 percent did not find the materials in their major helpful and 26 percent had "never used" materials in their major area of study.

VANDALISM
35 percent of respondents found an article or a page missing in a needed book or periodical "once or twice". 28 percent found the same was true "three or more times". 38 percent found this was not ever their experience.

INTERNET ACCESS FROM HOME
A full 70 percent of students answered that they had access to the Internet from a personal computer in their homes. Of this percentage, 8 percent made use of the library's electronic resources from home daily. 14 percent connected to the library "two times or more weekly", 36 percent connected weekly and 42 percent never connected.

WEBLUIS
WebLuis was rated "very helpful" be 48 percent of respondents. 36 percent rated it as "helpful", while 8 percent rated the service as "somewhat helpful". 2 percent did not believe the service was helpful and another 6percent reported never using WebLuis.

LIBRARY ELECTRONIC DATABASES
The library electronic databases were rated "very helpful", "helpful" and "somewhat helpful" by 38 percent, 34 percent and, 12 percent of respondents. 2 percent did not find the databases helpful and 14 percent had not used the library's electronic databases.

LIBRARY HOMEPAGE
The library's homepage was rated as "very helpful" and "helpful" by 40 and 36 percent of respondents. 11percent of respondents rated the page as "somewhat helpful" and one percent did not find the page helpful. 12 percent of respondents had never used the library's homepage.

COMPUTER WORKSTATIONS
Respondents were asked if they did or did not find computer workstations available for use when needed. 73 percent answered that they did and 11 percent answered that they did not find them available when needed. An additional 16 percent answered that they did not use the computer workstations.

AUDIOVISUAL EQUIPMENT
41 percent answered that they had found audiovisual equipment available when needed. 5 percent answered the same question in the negative and 55 percent answered that they "don't use" audiovisual equipment.

MICROFORM READER/PRINTERS
Respondents were asked if they found Microform reader/printers available when they needed them. 37 percent answered yes and 6 percent answered no to this question. 57 percent did not use Microform reader/printers.

Computer Print Stations
Respondents were asked if they found Computer Print Stations available when they needed them. 47 percent answered yes and 16 percent answered no to this question. 37 percent did not use Computer Print Stations.

PHOTOCOPIERS
Respondents were asked if they found Photocopiers available when they needed them. 77 percent answered yes and 11 percent answered no to this question. 10 percent did not use the Photocopiers.

OVERALL SERVICE/PERFORMANCE
Patrons were asked to rate the overall service/performance of the library. 35 percent answered "excellent", 56 percent answered "good", 9 percent answered "fair" and less than one percent answered "poor" to the question.

SUGGESTED IMPROVEMENTS
When asked what single improvement the respondents could suggest, a great variety of responses were submitted. Of these suggestions, nine concerns were clear.

105 patrons would like more and better equipment available for use. This category includes comments concerning computers, faster Internet service, better software, cheaper photocopiers, etc,

Suggested that library materials be more readily available and up-to date by 76 respondents. This category includes all materials currently found in the library, ranging from materials useful to students in fine art programs to the more traditional contemporary and historical academic journals.

69 patrons suggested extending the library hours.

63 patrons had suggestions summarized as general environment factors include furniture, lighting and other fixtures designed for comfort such as vending machines, payphones and couches.

55 patrons suggested that better regulated.

33 patrons suggested that they would benefit from better or more staff members.

27 patrons would prefer that behavior not obstructive to concentration in study environments were better regulated.

---