NORTH CAMPUS LIBRARY STUDENT USER SURVEY RESULTS

THE SAMPLE
With 96 percent accuracy one can say that students comprised the 514 of patrons surveyed. Of these 78 percent were undergraduate, 17 percent masters degree seeking and one percent Ph.D. students.

LIBRARY USEAGE
42 percent of the respondents visited the library daily. 49 percent visited the library weekly and 9 percent visited monthly.

40 percent used the North Campus Library specifically daily. Speaking of the same facility, 51 percent used it weekly and 9 percent used it monthly.

67 percent of respondents used the library exclusively during weekdays, and of these 40 percent before five o'clock in the evening. An additional three percent used the library during the weekend only and 4 percent used the library all days of the week. The remaining 26 percent of respondents used the library most often in a combination of weekends, weekdays, morning and evening hours.

When asked if the library hours were adequate for the patrons' needs, 87 percent said yes. Only 14 percent did not feel the library hours were adequate. Of the 16 percent of persons, who included commentary on how the library could be bettered, several suggested extending library hours to latter in the evening on weekends. Others suggested the same for weekdays and opening earlier during the week.

MATERIALS LOCATED
When patrons were asked how often they were able to find materials or information in the library 21 percent answered "always", and another 56 percent answered "almost always". 22 percent of the respondents answered "some of the time" and one percent answered "never".

STAFF SATISFACTION
Patrons were asked if the found the staff approachable "always", "frequently", "occasionally", or "rarely". 39 percent answered "always", 48 percent answered "frequently", 11 percent answered "occasionally" and 3 percent answered that staff was "rarely" approachable.

Similar result are found when patrons are asked how often staff seemed knowledgeable. 37 percent answered "always", 51 percent answered "frequently", 10 percent answered "occasionally" and one percent answered that staff rarely seemed knowledgeable.

CIRCULATION/RESERVE DESK ASSISTANCE
Respondents were asked to rate the assistance of the Circulation/Reserve desk. 30 percent answered "very helpful", 55 percent answered "helpful", 12 percent answered "somewhat helpful", one percent answered "not helpful" and 3 percent answered that they had not used the Circulation/Reserve desk.

INTERLIBRARY LOAN SERVICES
Respondents were asked to rate the service of the Interlibrary Loan office. 12 percent answered "very helpful", 31percent answered "helpful", 9 percent answered "somewhat helpful", two percent answered "not helpful" and 45 percent answered that they had not used the Interlibrary Loan office.

INTERCAMPUS LOAN SERVICES
Respondents were asked to rate the service of the Intercampus Loan office. 11 percent answered "very helpful", 30percent answered "helpful", 9 percent answered "somewhat helpful", three percent answered "not helpful" and 47 percent answered that they had not used the Intercampus Loan office.

LIBRARY INSTRUCTION CLASSES
Respondents were asked to rate the benefits of Library instruction classes. 14 percent answered "very helpful", 32percent answered "helpful", 9 percent answered "somewhat helpful", two percent answered "not helpful" and 44 percent answered that they had not been instructed by Library classes.

LIBRARY MATERIALS SPECIFIC TO MAJOR DISCIPLINE
Respondents were asked to rate the Materials in their Major Discipline. 22 percent answered "very helpful", 47percent answered "helpful", 17 percent answered "somewhat helpful", three percent answered "not helpful" and 12 percent answered that they had never used Materials in their Major Discipline.

VANDALISM
42 percent of respondents answered that they had found an article or a page missing from a needed book or periodical "once or twice". 18 percent said they had experienced the same "three or more times" and 40 percent said this had not happened to them.

INTERNET ACCESS FROM HOME
53 percent of patrons surveyed answered that they had access to the Internet from home. 47 percent did not have such access to the Internet from home. Of those who did, 6 percent connected and used the library's electronic resources daily. 10 percent connected to the library "twice weekly or more", 34 percent connected weekly and 50 percent never connected to and used the library's electronic resources.

WEBLUIS
Respondents were asked to rate the WebLUIS/FIU Catalog. 20 percent answered "very helpful", 44percent answered "helpful", 28 percent answered "somewhat helpful", two percent answered "not helpful" and 7 percent answered that they had never used the WebLUIS/FIU Catalog.

LIBRARY ELECTRONIC DATABASES
Respondents were asked to rate the Library Electronic Databases. 19 percent answered "very helpful", 40percent answered "helpful", 26 percent answered "somewhat helpful", one percent answered "not helpful" and 15 percent answered that they had never used the Library Electronic Databases.

LIBRARY HOMEPAGE
Respondents were asked to rate the Library's Homepage. 14 percent answered "very helpful", 35percent answered "helpful", 27 percent answered "somewhat helpful", four percent answered "not helpful" and 21 percent answered that they had never used the Library's Homepage.

COMPUTER WORKSTATIONS
Respondents were asked if they found Computer Workstations available when they needed them. 48 percent answered yes and 19 percent answered no to this question. 34 percent did not use these Computer Workstations.

AUDIOVISUAL EQUIPMENT
Respondents were asked if they found Audiovisual equipment available when they needed them. 36 percent answered yes and 4 percent answered no to this question. 60 percent did not use Audiovisual equipment.

MICROFORM READER/PRINTERS
Respondents were asked if they found Microform reader/printers available when they needed them. 40 percent answered yes and 6 percent answered no to this question. 54 percent did not use Microform reader/printers.

Computer Print Stations
Respondents were asked if they found Computer Print Stations available when they needed them. 53 percent answered yes and 13 percent answered no to this question. 34 percent did not use Computer Print Stations.

PHOTOCOPIERS
Respondents were asked if they found Photocopiers available when they needed them. 85 percent answered yes and 6 percent answered no to this question. 10 percent did not use the Photocopiers.

OVERALL SERVICE/PERFORMANCE
Patrons were asked to rate the overall service performance of the library. 27 percent answered "excellent", 63 percent answered "good", 10 percent answered "fair" and less than one percent answered "poor" to the question.

When asked what single improvement the respondents could suggest a great variety of responses were submitted. Of these suggestions, six concerns were clear.

67 patrons at the North Campus library would like more and better equipment available for use, specifically on the North Campus.

Structural-environment factors, such as cramped spaces, furniture and lighting also concerned 47 students.

Extended hours of operation were addressed by 28 respondents.

Additionally it was suggested that library materials, books and periodicals, be more readily available and up-to date by 24.

Ensuring a quiet learning environment was the prioritized concern of 15 patrons.

8 patrons believed staffing, more or better, should be made the priority improvement.

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